FREQUENTLY ASKED QUESTIONS
1.
How do I register?
Go to the ‘Home Page’ on www.eaml2.org.uk and click on ‘Producer Registration’ on the left hand panel. After filling in the details a username and password will normally be emailed to you within 48 hours.
NB: You need to type in the password rather than ‘copy’ and ‘paste’ from the email. Copy and paste sometimes copies an additional space which will prevent you from logging in the first time.
You will also find additional information and user guides on the website. Alternatively contact the eAML2 Bureau Service helpline 0844 335 8400 or email: eaml2@bpex.org.uk
2.
What if I don’t have internet access or don’t want to use a computer?
There is a free-to-use eAML2 Bureau Service operated by MLCSL as well as other third party ‘Agents’, for example marketing groups or the British Pig Association. They will enter information onto the system and also provide copies of the movement document/haulier summary, prior to the movement taking place.
3.
How do I set up a movement?
Register first - see question 1. When you have logged in with your username and password, follow the simple steps below:
3.1 when using the system for the first time you need to confirm and complete your details in ‘Production Details’, then click on ‘Save’ at the bottom of the page. This is only required for the first time but you can make amendments in the future if needed.
3.2 Click on ‘set up a movement’; select your departure site from the drop down menu, tick the type of movement, then select your destination site from the drop down menu that will appear. Click on ‘new movement’.
3.3 Complete the questions that appear on a new page as applicable. There are ‘help’ notes to the right. When you come to the end, click on ’submit movement’.
3.4 You now have a new page with a link from which you can print off the Haulier Summary – the movement document that is legally required to go with the pigs. Double-click on the link to open the document and to print it.
If your destination is non-IT enabled you will need to print out an additional copy for their record keeping.
There are ‘help’ notes next to the questions and also quick start guides in the section ‘Help and User Guides’.
3.5 On the day your consignment is due you need to confirm the actual number of pigs loaded and the vehicle registration. This is equivalent to a signature and will confirm that your consignment has actually left the premises. You need to confirm the movement on the same day either online or by text message. – See also question 8.
4.
What is a Haulier Summary?
The Haulier Summary (HS) is a 1 page movement document that is legally required to travel with the pigs. If the haulier gets stopped on the way by an inspector the haulier summary needs to be presented.
NB: The Haulier Summary is only valid with an individual movement reference in the top right hand corner. This reference is automatically created by the system when you or the Bureau Service set up the movement.
The haulier needs to keep the HS for his records for 6 months.
5.
Why do I need to confirm my sent movement?
The eAML2 system works on a pre-notification principle. You are able to set up movements days/weeks/months in advance. Confirming the actual number of pigs loaded is an essential requirement of the system to ensure the correct information is recorded. The confirmation also serves as an electronic signature.
FREQUENTLY ASKED QUESTIONS
6.
Where do I confirm movements?
You have 3 options to confirm your consignment:
Online: When you log onto your eAML2 account and click on ‘Producer Services’ you will automatically see the consignments listed that you need to confirm. Click on the blue link of the showing consignment(s) and you will come to a screen where you can enter the required information. Click on ‘submit’.
By text message: You can send a text message from your mobile phone. Register the mobile phone(s) against your site(s) beforehand.
NB: The text message must be in the specified format to go through.
By phoning the eAML2 Bureau: contact the Bureau with the individual movement reference and they will enter the information on your behalf.
7.
Can I register several mobile phones?
Yes, you can register several mobile phones for your account – when logged into your account go to ‘Register my mobile phone’ and enter the mobile number(s) in the required fields. You will then get a confirmation text with the mobile number to text to.
8.
How do I confirm a RECEIVED movement?
You can confirm receipt of a movement either online or by text message or through the Bureau.
Online: log on to your online account, click on ‘Producer Services’ where you will see the movement automatically listed.
By text message: after having registered your mobile phone for this service text the movement reference, the number of pigs received and any dead on arrivals.
NB: The text message must be in the specified format to go through.
By contacting the eAML2 Bureau: contact the Bureau with the individual movement reference and they will enter the information on your behalf.
9.
Not registered yet and received a consignment?
If you have received a consignment but are not registered yet for eAML2, simply click on ‘not registered & received a movement’ on the left hand panel of the eAML2 page. Enter the movement reference from the Haulier Summary in the box and follow the steps. This will register you and enable you to provide the required confirmation.
10.
What happens if I don’t provide the required confirmation on my sent and received movements?
The system requires you to confirm your SENT movement on the day of loading and you are legally required to confirm your RECEIVED movement within 3 days of arrival at the destination. Failure to do so will automatically be escalated as an enforcement issue for Local Authorities. Persistent occurrence of non-compliance may lead to being blocked from using the eAML2 system.
11.
How do I delete a movement?
As long as your movement is still showing in the pending section in your archive you can delete the movement yourself:
Go to your archive/pending movements/tick the box of the movement you want to delete/click on the small ‘bin’ symbol in the header of the pending section.
If you want to cancel a movement that has already been ‘sent’ you need to contact the eAML2 Bureau Service
12.
Who can I contact to sort out queries/problems?
MLCSL eAML2 helpline: 0844 335 8400 (Mon-Fri 9am-5pm, calls are charged 5p/minute from standard BT phone lines) or via email: eaml2@bpex.ahdb.org.uk
13.
Do I still need to fill in separate Food Chain Information (FCI)?
No. The eAML2 is covering both movement document and FCI.
14.
How can I change Food Chain Information (FCI) after the pigs have been loaded?
If you need to alter the FCI information after loading the animals do the following: amend the FCI info by hand on the Haulier Summary. Confirm the movement online where you can enter any new FCI details.
15.
What do I need to do when sending to a site without eAML2 access?
If you send to a non-IT enabled abattoir the eAML2 system will automatically prompt you to print two copies of the Haulier Summary: one for the haulier, one for the abattoir’s records.
The FSA vet/inspector at the abattoir will confirm receipt of the consignment electronically on behalf of the abattoir within three days.
If you send to a non IT-enabled farm you will need to print two copies of the Haulier Summary: one copy for the haulier and one for the destination farm records.
The non-IT enabled farm must confirm receipt of the movement via the Bureau Service (phone/fax/post) or text message within three days of arrival.
16.
What paper records must I keep?
For keepers with access to a computer, all movements will be stored electronically and securely for three years in their eAML2 account and be available to the keeper/inspectors as required by law.
Keepers without computer access will need to keep a paper copy of their movement document/ haulier summary.
Hauliers will retain the single page paper summary as required by law.
17.
Do I need to keep a paper holding register
If you have access to the eAML2 movements stored on your eAML2 account on the farm unit you don’t need to keep a paper version of your holding register as well.
If you have no access to the eAML2 movement records on the actual unit eg because it is miles from the corporate office then you will need to keep a paper register.
This change has also been made in the Red Tractor assurance scheme standard.
If a unit’s computer fails the Bureau Service can provide Trading Standards with all the movement details for the farm.
18.
What if I get an inspection from Trading Standards or the RPA?
All inspection bodies have been briefed on the new system. As with your existing paper records you should give them access to your electronic eAML2 records if you are inspected.
19.
What should I do if my internet is down?
If for some reason your internet connection is down or you temporarily have no access to your eAML2 records and want to set up a movement you can contact the Bureau Service.
The Bureau Service will set up the movement on your behalf and either fax or post the applicable number of Haulier Summaries to you. Alternatively you can note the individual movement reference given by the Bureau Service on your pre-populated haulier summaries.
NB: We strongly recommend that you print off some blank pre-populated Haulier summaries for these situations. To do that go to ‘Templates, alerts & DPP’ when logged on to your eAML2 account.
20.
Moves to/from Scotland
Scotland has its own movement system ‘ScotEID’. The eAML2 and ScotEID systems are integrated to transfer movement information seamlessly.
You can set up your movement to Scotland on eAML2 as any other move.
The consignment information is transmitted to the Scottish destination which will provide the feedback to ScotEID.
Movements from Scotland to England and Wales:
The Scottish sender will set up the movement through ScotEID and the consignment information will be transmitted to your eAML2 account.
Note: Scottish slaughter movements will be accompanied by paper Food Chain Information (FCI).
21.
Who are BPEX and MLCSL?
BPEX is a division of the Agriculture and Horticulture Development Board (AHDB). MLCSL (Meat and Livestock Commercial Services Ltd) is a wholly owned subsidiary of AHDB providing independent services to the meat and livestock Industry in the UK.
22.
Do I have to pay for this new service?
No. The new system has been paid for by Defra – no levy money is being used.
Good Luck